Wayne and Erika Pfeiler

I just purchased some tickets to see the new Harry Potter movie on opening night. I thought I'd avoid the possibility of a sell-out by buying tickets online. I used the Fandango website to do this and wound up pretty mad.

First, I was annoyed that I couldn't buy tickets using the student discount that we're accustomed to. Second, their checkout process works in this way:
1) Choose tickets and see a "total" price.
2) Enter your credit card info.
3) See a message that you must also agree to an additional "convenience charge" of $1.00 per ticket in order to finalize your purchase.

What a load of crap! To me, this is basically a "bait and switch" technique to gouge the customer by tacking on hidden charges. I'm pretty mad about it, and I sent a letter to their customer service. I don't really expect a response, but I wanted to let them know I'm not happy about it.

So, if you can avoid it, DON'T use Fandango to buy your tickets. Unless it's opening night...