Here's a transcript of my online chat with a Dell support person. Remember the coupon codes they gave me a while back for all the camera ordering problems they gave me? Well, the $75 coupon code was invalid, so for the last month, I've been trying to get it replaced. This is about how each chat goes. Note the interesting new info about coupon codes (green/red).
Session Started with Agent (Nandini Gokul)
T Wayne Pfeiler: "Still awaiting response to case # x"
Agent (Nandini Gokul): "At the end of this interaction you may be offered the opportunity to provide me with feedback. In order to do so you will need to click the "End Chat" button rather than using the "X" at the top of the screen. You may rate this interaction on a scale of"
Agent (Nandini Gokul): "Hello Wayne."
T Wayne Pfeiler: "hi"
Agent (Nandini Gokul): "Please allow me 2 minutes, I will check on that."
T Wayne Pfeiler: "thanks"
Agent (Nandini Gokul): "For verification purposes, may I please have your name, full address, phone number and email, while I check on the status?"
T Wayne Pfeiler: "T Wayne Pfeiler, ...x"
Agent (Nandini Gokul): "Thank you for the verification."
Agent (Nandini Gokul): "I find the request was submitted on Jan 5."
Agent (Nandini Gokul): "You had to get the coupon through email 2day, I suggest you to wait on tomorrow, in case you do not receive the code, please contact us back, we will be able to assist you."
T Wayne Pfeiler: "well"
T Wayne Pfeiler: "the previous chat agent said "I am extremely sorry for this. I will reissue you a $75 coupon right away and make sure that you receive it within next 24-48 hours.""
T Wayne Pfeiler: "and it's been nearly 96 hours since then"
T Wayne Pfeiler: "Are you able to check the status, to see if Agent (Parul Nagpal) has submitted a request for this?"
Agent (Nandini Gokul): "I understand your concern, I find request was submitted to send you within 48 business hours, unfortunately as there was no stock of coupon codes, it is delayed."
T Wayne Pfeiler: "You mean coupon codes are not automatically generated?"
T Wayne Pfeiler: "But you have some sort of periodic quota or ration of coupon codes?"
Agent (Nandini Gokul): "Yes, you are right."
T Wayne Pfeiler: "Alright, I'll wait until tomorrow"
Agent (Nandini Gokul): "Sure."
T Wayne Pfeiler: "That's all I need, thanks."
Agent (Nandini Gokul): "Is there anything else I can assist you with?"
T Wayne Pfeiler: "No thanks, goodbye"
Agent (Nandini Gokul): "You are welcome and have a pleasant day."
Agent (Nandini Gokul): "Thank you for visiting Dell Consumer Customer Care online chat and allowing me the opportunity to assist you. I have included your case # x to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc"
We'll see... But I won't hold my breath.