Wayne and Erika Pfeiler

Remember that cool digital camera I ordered back around Sept 15? Nope. Dell's not going to ship it to me. After making me wait a month and a half for the Canon Powershot S2 IS that I ordered, they simply cancelled the item with no interaction with me. I found out this morning and I was fuming. I would not be nearly so mad if all the Dell people hadn't kept telling me to wait for the item to ship. I think I'd had about 8 well-mannered people in India reassure me that the camera will ship, I just needed to wait for Dell to be resupplied. Originally, the ship date was Oct 17. That was pushed back to Oct 24. That was pushed back to Oct 31. Monday I talked with the Dell people to confirm I wanted to wait for the order, but today it was just cancelled without any interaction with me.

So I log into Dell's Order Status chat application and talk with someone named Silpah for over 1 hour. For my trouble, he offers me a $35 concession coupon. I don't bite.
After impressing upon him how angry and disgusted I am with the service I've received from Dell, he ups the offer to a $75 concession coupon. He also confirms that the shipping for the DVD+RWs I bought as part of this order will be free, instead of around $20. Finally I accept. Silpah says Dell couldn't do much else for me, since they haven't been resupplied with Canon cameras since early September (why not?), and they couldn't fulfill any camera orders. Maybe there are lots of people out there in the same boat? If so, I share your pain.

So now I have a $35 concession coupon for having to wait so long in the first place, and a $75 concession coupon for having the order pulled out from under my feet. $110 in Dell coupons, unfortunately, I have to use them separately on different orders. Blah!