Wayne and Erika Pfeiler

In short, I'm happier now. Here's the long version:

So to bring you back up to speed, my original phone (A) quit knowing when it was closed. The first replacement phone (B) had a bad ESN that couldn't be activated.

I got the second replacement (C) phone on Friday. They must have some trouble with quality control on these remanufactured phones. There was a screw on the back of the phone which wasn't screwed in quite well enough. This kept the screw cover from fitting into place, so the cover kept flopping off. I wasn't too pleased about this, so I called 1-888-best-buy and told them about my troubles.

I spoke with a nice lady who looked at my case file, and could see I've been having several problems with phone replacement, so she gave me another option this time. I could either 1) get a third refurbished replacement phone, or I could 2) go buy a brand new phone at Best Buy and write a letter to their corporate headquarters in MN about my troubles to have a refund check mailed to me for the purchase price of the original phone. Does that sounds familiar? It's basically what I wanted in the first place, with the small added trouble of having to wait to get the refund. So I took option number two.

Saturday I went to Best Buy and bought a brand-spanking-new Sanyo MM-8300, acrtic blue (D). It was a little more expensive than the 8100, but that's fine, it does lots of new fancy things. I should be getting a refund for about $250 for the old phone. I called Sprint and activated the new phone and now I'm all set.

Monday I fed-ex'ed the two refurbished phones in their prepaid mailers back to Best Buy in Copell, TX.

Hooray for persistence and good luck!